Terms of service

1. Acceptance of these terms

Registering an account or using any iKuuu VPN service means you have read and agree to these terms. If you do not agree with any part of them, please stop using the service.

2. Accounts and security

You are responsible for all activity under your account, including keeping login credentials safe. If you believe your account has been used without authorisation, contact support promptly. We never request your password through any channel.

3. Subscriptions and payment

• The free plan grants usage time via daily check-in with limited nodes
• Paid subscriptions run for the chosen period and must be renewed to continue
• Subscriptions normally activate immediately; contact support if delayed
• Promotional pricing applies during the promotion only; renewals use list price

4. Acceptable use

The service exists to protect privacy and enable normal network access. The following activities are not permitted:

• Any activity that breaks the law in your jurisdiction
• Sending spam, scanning networks or launching attacks
• Accessing systems or data without authorisation
• Distributing malware or engaging in fraud
• Reselling, redistributing or commercially re-providing access

We reserve the right to suspend or terminate accounts involved in the activities above.

5. Service availability

We maintain nodes and routes continuously, but network conditions fluctuate and no VPN service can promise 100% availability. Planned maintenance is scheduled during off-peak hours and announced in advance where possible.

6. Account sharing and device limits

Each plan sets a maximum number of simultaneous devices. Connections beyond that limit may be refused or may disconnect another session. Accounts may be used within a household or small team but not shared publicly or resold.

7. Refunds and termination

If an availability problem cannot be resolved through technical support, you can submit a refund request and we will assess it based on actual use. You may stop renewing at any time, and the service ends when the current period expires.

8. Limitation of liability

The service is provided 'as is'. To the extent permitted by law we are not liable for indirect losses caused by network outages, third-party platform policy changes or force majeure. Our liability is limited to the subscription fees you paid for the relevant period.

9. Changes to these terms

We may update these terms from time to time. Material changes are published on this page and, where necessary, sent to your registered email. Continuing to use the service after a change means you accept it.